The Islamic Council of Victoria (ICV) is committed to protecting your privacy. The ICV operates the website www.islamophobiasupport.icv.org.au and delivers the ICV Islamophobia support service, herein collectively referred to as ICV Islamophobia Support. This Privacy Policy sets out how we collect and manage information, and the steps we take to secure it.

Information collected by ICV Islamophobia Support is respected, managed and protected in accordance with the Information Privacy Principles in the Privacy and Data Act 2014 (Vic), and the Australian Privacy Principles in the Privacy Act 1988 (Cth). Information is only collected as necessary to fulfil one or more of the functions of ICV Islamophobia Support. All information is collected in lawful and fair ways. In alignment with the Information Privacy Principles: Personal information can only be used and disclosed for the primary purpose for which it was collected, or for a secondary purpose that would be reasonably expected.

Your use of the ICV Islamophobia Support service and website indicates that you accept this Privacy Policy and approve of the way we collect, disclose and protect information.


Information Collected

Information is collected when you engage with our site or service, including but not limited to, email correspondence, walk-in and phone, online and internal forms, feedback surveys and communication with the ICV Islamophobia Support service team. Information collected by ICV Islamophobia Support helps us to understand the scope, nature and impacts of Islamophobia on individuals and communities across Victoria.

ICV Islamophobia Support may collect personal information and sensitive information as part of our service. The extent and type of information we collect will depend on how much information you choose to self-report. This may involve sharing personal information and sensitive information. Information received by third parties is also protected, as set out in this Privacy Policy.

Personal information is information that identifies you or is capable of identifying you as an individual including: an individual’s name, signature, address, phone number or date of birth; sensitive information; credit information; employee record information; photographs; internet protocol (IP) addresses; voice print and facial recognition biometrics; or, location information from a mobile device.

Sensitive information is personal information that includes information or an opinion about an individual’s: racial or ethnic origin, political opinions or associations; religious or philosophical beliefs; trade union membership or associations; sexual orientation or practices; criminal record; health or generic information; or, some aspects of biometric information.

We also collect de-identifiable information about the way you use our website through cookies and website analytics to help us monitor and improve the service offered. Our website analytics monitor the way the website is used, including the pages viewed, time spent on pages and the way search terms are used.


Use and Disclosure of Information

We aim to provide support to individuals and communities who have experienced or witnessed Islamophobia. We also collect information about Islamophobic incidents and examples of Islamophobia in Victoria for monitoring, advocacy, research and reporting purposes.

The ICV Islamophobia Support service may use the information collected to provide you with updates and our services. We may contact you by a variety of measures including phone, email, mail or SMS and may contact you about new services or opportunities available to you. Your email address will only be added to a mailing list with your consent.

Your personal information and sensitive information will be kept confidential, and only provided to a third party with your consent. De-identified information may be shared with our project partners or in the public reports we produce. If required or authorised by Australian law, a law enforcement agency or government agency may exercise its legal authority to inspect our records when investigating suspected unlawful or improper activity.


Access to Information 

You may request details of the personal information and sensitive information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you, or believe that information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at: islamophobiasupport@icv.org.au

We reserve the right to refuse to provide you with information we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).


The Website

This website may use cookies, which are small temporary data files that our site may place on your browser to remember your preferences and record information about how you use the site and how we can improve our service. Information is only used in an aggregated manner. Information collected through cookies will not be provided to third parties. 

Cookies are enabled by default because of their integration to this website. Cookies are not malicious programs that access or damage your device. You can choose to manage, disable and remove cookies on your web browser.

This site includes links to other websites not owned or controlled by the ICV Islamophobia Support service. Links to third party websites are only included for your convenience and do constitute sponsorship, endorsement or approval of these websites. ICV Islamophobia Support is not responsible for the privacy and security practices of other websites. We encourage our users to be aware of the way other websites respect privacy, manage security and collect information.



We may keep physical and electronic copies of the information we collect. All information collected is protected by procedures and systems to avoid misuse, interference, loss, unauthorised access, modification or disclosure. Information collected electronically is encrypted in transit and may be stored on our secure servers or globally (Amazon Web Services and Google Cloud Platform).

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the information we collect will not be disclosed in a way that is inconsistent with this Privacy Policy.


Changes to Privacy Policy 

We may change or modify this Privacy Policy at any time, in our sole discretion. All modifications will be effective immediately upon updating this website page. We encourage you to review our Privacy Policy from time to time.



Should you have any compliments, complaints or questions about our service, or this Privacy Policy, please contact us via email: islamophobiasupport@icv.org.au

All feedback is taken seriously and will be responded to in due course.